Policies

Payment:

Payment is required before work on any order begins. Deposits or payment plans will be discussed during the quoting stage of your project. If offered, the number of installments will depend on the project cost. Final payment in FULL is due before any printed materials go to production or before any website project goes live. A 9.25% sales tax will apply to TN residents. Credit Cards (via PayPal) and checks are accepted.

Revisions:

We will present you with different concepts in order to establish a direction. Once that direction is established, we will begin work on your design and present you an initial proof.

3 rounds of revisions to your initial proof are included. Proof versions will be noted in the file name. Revisions needed after “Proof 4” will incur additional charges, determined by the nature of the revisions necessary. These charges are to be paid in full before the order ships or the project is made live. For orders with printed materials, quantity changes and other edits requested AFTER the order has been approved AND sent to printing will also incur additional charges. Balances due in these cases are always billed via PayPal.

Production Time:

For websites, please allow 1-2 months for the design process. Once approved, website development may take 1-2 months depending on the size and complexity of your project.

For print & promotion materials, please allow 3 – 8 weeks for design and production.

Shipping:

Shipping and handling is included in quotes for printed items. We are happy to ship anywhere in the world. For US and most international destinations, items are shipped USPS with a tracking number. For some international destinations, we may elect to use FedEx, UPS, or another courier service. Insurance is included on orders over $250. Orders typically arrive within 5 – 7 business days, international 6 – 10 business days. Orders will be shipped only after payment is received in full.

Refunds & Cancellations:

If you are not satisfied with your order, please let us know as soon as possible. Your satisfaction is of the highest importance to us, and we are happy to do everything in our power to make the situation right.

No refunds are permitted for custom printed orders.

If you wish to cancel a paid (or deposited) order in which design or production work HAS NOT begun, your payment will be returned in full. If you wish to cancel a paid (or deposited) order in which design or production HAS begun: Your total will be refunded minus the value of the time (or materials, if any) already spent on the project.

Questions?

Please contact us at melissa@mprintandpixel.com. We will respond promptly.

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